We love our Sneak & Kicks sneakers and hope you will too! Evolution Point Inc dba Sneaks & Kicks strives to provide the highest quality of exclusively custom designed sneakers and to give our customers an exceptional online shopping experience.
In the event you need to return an order, we will work with you to ensure a continued positive experience as a valued Sneaks & Kicks customer.
We accept returns within 7 days from the shipper’s confirmed date of delivery for refund, store credit, or exchange. All shipping and handling fees, including accurate declared value amount of the return, are the responsibility of the customer. All returns must be shipped back via UPS per the instructions below.
Due to each piece of our custom designed sneakers being a unique work of art, only unworn items may be returned or exchanged. Each Sneaks & Kicks sneaker will arrive with an attached branding tag that cannot be removed, altered, or broken in any way in order to refund or exchange the item.
To successfully process your return and provide for your order refund or exchange, you must follow our return policy steps precisely. Failure to do so on your part may result in our not refunding or exchanging your order. If you have any questions or concerns in processing a return, you may contact our customer service at firstname.lastname@example.org.
Return or Exchange Procedure
1. Returns or exchanges must be completed and postmarked within 7 days from the confirmed shipper’s tracking delivery date.
2. The branding tag must remain intact and sneakers must not have been worn, used, or damaged. Sneaks & Kicks retains the right to deem an item unreturnable for any of the outlined reasons herein and the item will be returned to you. Sneaks & Kicks ships with FedEx to ensure the highest quality and care in package delivery.
3. Contact Sneaks & Kicks at email@example.com for an RMA-Return Materials Authorization Number. This number must accompany your returned item inside the shipping box in order for your refund, in-store credit, or exchange to be processed.
4. Required Return Packaging Instructions. These must be followed exactly per our insurance for a condition of coverage. Sneaks & Kicks takes care in secure shipping of each pair of sneakers to prevent damage or loss.
5. Returned items should be handled and sent back with the same exceptional care as they were sent to ensure your refund or exchange.
6. Return Packing Instructions:
- Place the sneakers back into the provided box, secure the item in the box with the accompanied padding.
- Tape the box securely with clear packaging tape.
- Place the address label with the barcode on the outer box. Firmly adhere the label to the outer box using clear packaging tape so that it cannot be removed or fall off easily.
- Tender the package to staffed UPS carrier personnel only. Do not tender to “authorized” third party affiliates or other carriers.
7. Once Sneaks & Kicks receives the retuned merchandise, we will notify you via email if your return is approved or denied. Approved returns will be processed for in-store credit or refund in the amount paid minus all shipping costs. Refunds will be processed to the same credit card used for the purchase. Please allow up to one to two billing cycles for a refund to appear on your credit card statement. Denied items will be returned to you without a refund.
If you have further questions or concerns, please contact us at firstname.lastname@example.org.